Programs & Services
Recruitment
and Selection
Collaborative Labour-Management
Relations
Performance Management Programs
Management & Supervisory
Development
Succession
Planning
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Performance
Management Programs
The MacB Performance Management Programs are divided into distinct groups:
- Performance Planning, Management and Review (PPMR), A
New Approach to Performance and Discipline Management (NAPDM), Attendance
Management and High Performance Work Systems.
Performance Planning, Management and Review - PPMR is a comprehensive
program for organizations that want to revolutionize the way in which they
currently manage employee performance. It is a program designed to replace
traditional performance appraisal programs and overcome their historic shortcomings.
The MacB approach to performance management is built on a process of joint
goal and standard setting, ongoing coaching and "no surprises", development-focused
reviews. In addition to a complete package of training programs, manuals
and forms, PPMR involves a full organization development based implementation
strategy. For further reading and illustration see the following case study,
and read Individual
Employee Performance Management in Union Environments: The Emperor Goes
to Abilene,
Queen's IRC Press, 2000.
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Performance
Planning, Management and Review Case
An Atlantic Canada insurance brokerage wants to implement a "best
practices" performance appraisal program as part of its strategic
plan. Through a series of workshops, the development of management
and employee guides and follow-up consultation, over a period of
three years, Mark Alexander assists them in implementing a Performance
Planning, Management and Review Program that significantly contributes
to improved bottom line performance.
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A New Approach
to Performance and Discipline Management - Dealing with performance
problems and discipline is the most difficult task managers have to face.
It is one they too often avoid or handle very poorly. NAPDM is a comprehensive
program for organizations that want and are prepared to confront this reality
in an open and responsible manner. Readily adaptable to both a unionized
and non-unionized environment NAPDM includes a complete package of training
programs, policy guidelines and manuals and an organization development
based implementation strategy. A more complete description of NAPDM is contained
in the article by Mark Alexander - Employee
Peformance and Discipline Problems: A New Approach, Queen's
IRC Press, 2000.
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Performance
and Discipline Management Case
A
large community hospital recognizes that its approach to dealing
with work performance problems and disciplinary issues is expensive
and ineffective. Through a process of policy revision, union-management
consultation, program revision and management development Mark Alexander
is able to assist the organization in achieving significant cost
reductions and satisfactorily resolve a majority of outstanding
long-term, individual performance problems.
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Attendance Management
The MacB approach to improving employee attendance performance is based
on a holistic model of human behaviour and welfare and in organizations.
This model views employee attendance performance as a function of a number
of items including: the quality of his/her working life, his/her personal
situation, his/her health and cohort norms in the workplace. Key to improving
attendance performance is being able to determine the difference between
clinically and non-clinically induced absenteeism. Working with health
and safety specialists, the MacB process builds a basis for long- term
improvement in performance.
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Attendance
Management Case
A large urban hospital had experienced high levels of absenteeism
for many years and had failed to correct the situation using traditional
disciplinary measures. Using a process of comprehensive measurement
of employee attendance and clinical condition, MacB is able to assist
in a substantial reduction in unwanted and unexplained absences
over an 18-month period of time. The key to much of this success
was in being able to bring to bear the expertise of medical, health
and safety, employee assistance, benefit administration and labour
relations experts on the problem.
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High Performance
Work Systems
In its continued effort to add value for members, MacB provides consultation
and program development assistance to clients wanting to increase organizational
efficiency and effectiveness through a people-based approach to creating
high performance work systems. Drawing upon the techniques of continuous
quality improvement, socio-tech work redesign, quality of working life,
performance measurement and feedback and on-site implementation consulting,
MacB works with clients to improve their performance. The strength of
the highly participative MacB approach is that it is people-based, development-oriented
and outcome driven. MacB's expertise in the area of creating High Performance
Work Systems is featured in a three day, results-focused seminar run in
conjunction with Dr. Tom Rankin, the leading Canadian authority on HPWS.
This highly interactive and experiential workshop is designed to equip
participants with the knowledge and skills needed to develop and implement
high performance work systems in their organization.
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High
Performance Work Systems Case
The management team of the mid-western U.S. plant of a major grain
processing company is anxious to improve its operating efficiency
and employee relations. Through a process led by Mark Alexander
entailing management education, joint union- management change management,
workforce training and education, job redesign, performance indexing
and the creation of self-managing work teams; the plant is able
to significantly improve overall efficiency and performance. In
addition to output, performance improvements are achieved in health
and safety, employee morale, environmental compliance, product quality
and service delivery.
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